Shipping policy
Shipping Policy
Thank you for shopping with DREWM! We aim to offer you the best online shopping experience, and part of that includes getting your products to you in a timely and efficient manner. Below you will find details on our shipping policies.
Processing Time
- Orders are processed within 1–2 business days (excluding weekends and holidays) after the order is placed.
- You will receive a confirmation email once your order has been processed and shipped.
Shipping Rates
- Portugal Shipping: [1-2] days – 3€
- EUR Shipping: [2-4] days – 5€
- Free Shipping: Available for orders over 100€
Shipping rates are calculated at checkout based on your location and the weight of your order.
Order Tracking
- Once your order has shipped, you will receive an email with tracking information (if applicable).
- You can track your order status anytime via the tracking link provided in your shipping confirmation email.
Address Accuracy
- Please ensure your shipping address is correct before completing your order. We are not responsible for delays or issues caused by incorrect address information.
- If you notice an error in your shipping address, please contact us as soon as possible at [Customer Service Email] to correct it before the order ships.
Missing or Lost Packages
- If your package is lost in transit, please reach out to us immediately at lp.drewm@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
- We are not responsible for lost or stolen packages once the carrier confirms delivery to the provided shipping address.
Returns and Exchanges
- For information about our return and exchange policy, please visit our Returns Policy page.
Contact Us
If you have any questions about shipping, please don’t hesitate to contact us at hello@drewm.store. Our customer support team is here to help!